DO YOU HAVE A CULTURE OF SUSPICION?
Visionary Leaders Fill the Great Divide with Trust not Suspicion
Do you play the blame game when something goes wrong in your business? In many organizations there is a great divide in the culture. I’m referring to the gap between trust and suspicion. Visionary leaders have proactively learned from past betrayals of trust and give the benefit of the doubt when a mistake is made. Having a corporate value of trust, enables staff to take ownership when a mistake is made. Visionary leaders trust staff because they have done a fantastic job in hiring.
In the blog, 3 Leadership Strategies During a Business Apocalypse, I talked about having naked communication. I was referring to being able to trust staff with the unvarnished truth about what is going on in the company. As a visionary leader, you’ve done a great job in crossing the divide of suspicion with trust, so they feel safe with sharing bad news with you.
The visionary leader stretches staff to eliminate the divide of trust and suspicion while leading through example.
Visionary leaders follow these two steps to prevent a divided organization
1. Never assume the worst until you have proof. Great leaders get accurate information about perceived suspicious activity and don’t assume the worst. The leader has healed from past betrayals of trust from others and gives the benefit of the doubt. Visionary leaders quickly clarify a mistake made by a subordinate and appropriately address the issue. If it is a pattern of behavior, then action-taking is necessary. In either case, the visionary leader only changes policy that affects the entire company as a last resort. The leader understands that creating a new policy as a result of a screw up could divide the company.
Thought to ponder. Because the staff member is a good fit for the position, more than likely they will take ownership of the mistake and bring it to you.
2. Eliminate Suspicion at the water cooler. Great leaders address gossip right away when they hear that a mistake has been made. This isn’t all that difficult to do because the leader has free flowing accurate information flowing up the pipeline. The visionary leader will defend the person, that may have been having an off day. Perhaps the employee found a new way on how not to do something and saved the company money. A great leader understands that a mistake learned from, is a great teaching tool and can be good for business.
Suspicious leaders walk around looking for mistakes to be made. Great leaders have a trusting mindset and take ownership of the divide no matter what. They choose to close the divide and trust their staff.
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