Great Leaders know the Recipe for Success Within Their OrganizationDO YOU KNOW THE INGREDIENTS OF YOUR SECRET SAUCE? Creating a business that isn’t run like a sole practice requires that you know the ingredients of the secret sauce. In his book the E -Myth Revisited, Michael Gerber talked about the orchestration required to deliver a predictable customer engagement. Doing so creates a personal experience for all stakeholders that keeps everyone coming back, including staff. In my blog How to Maximize Team Performance in Your Business, I talked about your team having the clarity in what they are doing and why they are doing it. As a leader you have eliminated the discretion or choice in how they will perform at delivery time. Please don’t confuse what I am saying. You’ve hired and trained people that are extraordinarily clear about the behaviors that they need to further the company’s mission. These are smart people that have unique personalities and excel in doing their jobs. Your culture of interdependency is comprised of people that don’t make things up as they go along. Like that of a professional football player, they know how to deliver consistent results on game day. Your team members are clear about “what” the organization does and “why” it does it. Your staff is empowered on “how” to further the company’s mission. Evaluate and Keep the Ingredients Fresh A chef is constantly evaluating the ingredients of the secret sauce for freshness. Technology is constantly changing, and a business needs to evaluate to make sure the business systems aren’t stale. The bigger your organization, the more critical it is that you evaluate the orchestration at delivery time. How the team delivers on the company’s promise will determine the overall effectiveness of the mission. Evaluating “How” it’s delivered on a consistent basis = Customers wanting more of what you do.
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