Advance Your Career While Increasing Revenues
My first exposure to emotional intelligence was in 2009 when I read Travis Bradberry’s book Emotional Intelligence 2.0. The concept—that we have the capacity to be aware of, control, and express our emotions, and to handle relationships judiciously and empathetically—was foreign to me. I now know that we can choose the emotions we want. We don’t have to allow circumstances to choose them for us.
About the same time that I read the book, I was in the financial services industry, and part of my job was to interview key stakeholders. I made a sales call on a wholesaler of semi-precious gems and minerals. They became my client, and I got to know the owner and the management staff over the next couple of years.
I listened to the owner talk about the shortcomings of his staff and how he couldn’t find good people. In other conversations, I would listen to the general manager talk about the tirades of the owner and his constant micromanaging. She told me about a time the owner got involved in the purchase of a laser toner cartridge. His choice of emotions and management style was pushing her out the door, like it had many others.
I’m a naturally curious person and love to study why people do the things they do. For most of my adult life, I have been on a quest to learn why I would often self-sabotage when I should have succeeded. I’ve read many books, taken courses, and studied others to find the missing pieces to the puzzle. Over the past twenty-two years, I have interviewed, studied, and consulted with hundreds of C-level executives and small business owners. I have found that the wholesaler of gems and minerals isn’t an anomaly. Business problems are psychology problems. When we choose inappropriate emotions and behaviors for the situation, we hinder desirable outcomes.
Thoughts can easily be confused with feelings. I learned that we don’t have to engage with our thoughts— they aren’t always the truth. This was life changing for me because I perceived my thoughts as reality that everyone shared, when, in fact, we all have a distinctly different reality.
Five Step Framework for Increasing Emotional Intelligence
1. Self-aware. Here are the five keys to self-awareness: a. Identify yourself. b. Identify your feelings. c. Recognize how people perceive you. d. Recognize how you respond. e. Identify your attitude in every situation.
2. Self- management. What do the words integrity and responsibility mean to you? We all define these words as a result of how we perceive ourselves and the world. Define what they mean to you.
3. Motivation and resilience. Motivation is an emotion! It's an emotion just like happiness, joy, sadness, anger, or frustration. Our resiliency helps us to choose to keep going, even in tough times. Great leaders are consistently persistent in getting things done with other people, driving the mission forward.
4. Empathy and compassion. The moment we have empathy, we gain a better understanding of what others are experiencing. Everyone thinks differently as a result of their journey. Empathy and compassion go to where the other person might be thinking and feeling. It’s about understanding.
5. Optimize relationships. In any relationship there can be conflict. It’s about putting your opinion out there and not listening to the other’s point of view because they don’t AGREE with yours. It only takes one person to resolve a conflict. It only takes that one person to look at it from a different perspective and open their mind to it.
RECALIBRATE AND ACCELERATE PERFORMANCE
Uncover any blind spots that have you stuck in disharmony and self-sabotage. Change your state of mind and change your life. Are you ready to accelerate performance and become more fulfilled? Let’s get started and create a strategic action map that will guide your executive decisions with laser accuracy.
The Recalibrate Accelerate Performance system offers a thorough approach to creating positive change throughout your life. Our premium executive results training gives you the skills you need to create a leadership style that is sustainable and scalable in the long run.
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