Get Non- Management Staff to Adopt a Visionary Mindset
HOW TO BOLDLY EXPRESS WORLD CLASS SERVICE
Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed by the interaction with a business, that they tell the story of their extraordinary customer service experience to everyone they know.
When someone truly has a servant leader heart, they have the capacity of selling their vision to the team. The implementation of the leader’s vision occurs when team members energy is in alignment with the servant leader. The doers assume a leadership role in performing their duties taking ownership accelerating the company’s mission and vision.
Customer service mindset shifts when team members carry the message of the owner’s vision. Some of the best legendary customer service stories are those of the Ritz Carlton. An excellence reflex happens when team members instinctively know “what” they are doing, “why” they are doing it and “where” they fit into the mission.
As a leader, how do you help non-management people think in terms of mission and vision like that of the Ritz Carlton?
The Four Components of Mission Excellence
BOLDLY EXPRESS BUSINESS PURPOSE
Do you know how to boldly express your organizational purpose? If you don’t know the answer to that question, more than likely you would not be missed in a competitive marketplace. When you have identified what makes you superior to the competition you will then be able to boldly express your organizational purpose.
Clarify your organizational values and craft a mission statement that will be your compass to a true north. Get on course in boldly expressing purpose